Every Pasifika Treasure you order is prepared and packaged with the same care we’d give when sending a gift to family. Whether it’s a handmade bracelet, a festival T-shirt, or a digital artwork download, we want it to reach you safely and bring a little island warmth to your home.
Shipping Destinations
We currently deliver throughout Australia, Aotearoa New Zealand, and the Pacific Islands.
International shipping will open soon as our small team builds capacity — please subscribe to our newsletter for updates.
Delivery Options & Rates
| Region | Standard Post | Express Post | Notes |
| Australia | $9.95 AUD | $14.95 AUD | Tracked delivery within 5-10 business days (Express 2-4 days). |
| NZ & Pacific Islands | $24.95 AUD | $29.95 AUD | Tracked international delivery within 10-15 business days. |
Actual shipping cost will appear at checkout once you enter your address.
If your order contains fragile or heavy pieces (for example, framed canvas art), an extra Fragile Item Handling Fee may apply to cover protective wrapping and insurance.
Packaging & Handling
We pack with sustainability and respect:
- Re-used or recyclable cardboard boxes and wrapping wherever possible.
- Fragile items protected with natural fibre or biodegradable fillers.
- Each parcel includes a note of thanks from our team and a little Pasifika Aloha.
Processing time before dispatch is normally 2–4 business days.
Print-on-Demand Items
Some designs — such as festival apparel or mugs — are printed on demand.
These products may ship separately from other items in your order and may arrive in more than one parcel.
Delivery times depend on the printing partner’s schedule but are usually within 10–15 days.
Tracking Your Order
When your parcel ships, you’ll receive an email with a tracking number and link.
You can also view this anytime by logging into your My Account → Orders section.
Returns & Exchanges
We want you to love what you receive.
If something isn’t quite right, please contact us within 14 days of delivery.
Eligible Returns
- Physical stock items in original condition (unworn, unused, unwashed).
- Return postage is the buyer’s responsibility unless the item was faulty or incorrect.
- Refunds are processed to the original payment method once the item is received and checked.
Non-Returnable Items
- Digital downloads
- Custom or commissioned orders
- Print-on-Demand items (except misprints or damage)
Our Commitment to Fair Trade
Pasifika Families Inc. upholds Australian Consumer Law.
If your order arrives damaged or not as described, please email support@pasifikafamilies.org.au with photos so we can put things right quickly.